FREQUENTLY ASKED QUESTIONS

 

HOW LONG DOES DELIVERY TAKE?
Orders are normally dispatched within 48 hours and take between 1-3 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.

HOW DO I TRACK MY ORDER?
After your order is dispatched, you’ll receive a shipping confirmation email that contains your tracking information. If for any reason your tracking number doesn’t work, please reply to the email and one of our staff will assist you.

WHERE ARE YOUR PRODUCTS DELIVERED FROM?
Our products are manufactured and sent from all over the world. The majority are delivered from Asia to give you the best possible prices & time, whilst maintaining a high level of quality.

ARE ALL OF THE PRODUCTS IN MY ORDER SENT TOGETHER?
Products are occasionally sent separately to reach you as quickly as possible, to avoid customs charges or because they are being sent from separate distribution centers.

WHAT IF MY ORDER IS LOST OR DAMAGED?
We will happily replace or refund lost or damaged orders free of charge.

DO YOU DELIVER INTERNATIONALLY?
Yes, our store operates worldwide and we offer shipping to over 185 countries.